ExcelWorks Refund Policy

Effective date: 18 July 2026

ExcelWorks licences are sold by FastSpring as merchant of record on behalf of CAD Projects Australia, trading as CAD Projects (ABN 30 160 773 571).

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law. If ExcelWorks has a major failure, you may be entitled to reject the service and obtain a refund or to seek other remedies available by law. For a problem that is not major, we may first have an opportunity to remedy it within a reasonable time.

Change of mind

Because ExcelWorks is digitally delivered and a 14-day evaluation trial is available before purchase, we generally do not provide refunds for change of mind, failure to check system requirements, or a decision that the product is no longer needed. We may consider exceptional requests at our discretion. This does not affect non-excludable rights.

Technical problems

Before requesting a refund for a technical problem, contact info@cadprojects.com.au and allow us a reasonable opportunity to investigate or remedy it. Please provide your order reference, Rhino and Windows versions, a description of the problem, reproduction steps, and relevant screenshots or diagnostic information. Do not send confidential project data unless necessary and authorised.

Duplicate or unauthorised purchases

Contact us and FastSpring promptly about a duplicate order or suspected unauthorised purchase. Additional verification may be required.

How to request a refund

Submit the request through FastSpring Buyer Support at https://fastspring.com/consumer-support/?fsprg=true and notify info@cadprojects.com.au. Include the purchaser email address, order reference, licence details, reason for the request and supporting information.

Processing

FastSpring assesses and processes approved refunds through the original payment method, subject to its procedures and any applicable law. Processing times depend on the payment provider. A refunded or reversed order may result in the related licence being suspended or cancelled.

Contact

CAD Projects Australia, trading as CAD Projects

ABN 30 160 773 571

17 Pretoria Parade, Harrington NSW, Australia

Email: info@cadprojects.com.au